1. Introduction
We strive to provide high-quality products and services, and we want you to be satisfied with your purchase. However, we understand that sometimes things don’t work out. This refund policy (the “Policy”) describes how we handle refunds and returns.
2. Refunds and Returns
We do not accept returns on custom printed materials, as these items are personalized to your specifications and cannot be resold. However, if your order arrives damaged due to shipping, we will offer either a refund or reprint at no additional cost to you.
To be eligible for a refund or reprint, you must contact us within 5 business days of receiving your order and provide photographic evidence of the damage. We reserve the right to request additional information or evidence, such as a return of the damaged item.
If we determine that a refund or reprint is appropriate, we will issue a refund or reprint the item within 5 business days of receiving the necessary information and evidence.
3. Shipping Costs
We are not responsible for any shipping costs associated with a refund or reprint due to shipping damage. If you choose to return the item, you will be responsible for the return shipping costs.
4. Contact Us
If you have any questions or concerns about this Policy or the refund process, please contact us at www.go-signs.com/contact-us/